Your details
The renter may only agree to these terms and conditions if they can form a legally binding contract that is enforceable against them. The rented must be at least 20 years old. The renter must be one of the guests staying for the duration of the Term.

The renter agrees to provide complete, accurate and current information when listing or booking accommodation

Cancellations
Please note that we quote, receive payment and refund in NZD. We are no liable for any loss due to exchange rates or credit card process fees.

Refer to Vrbo’s cancellation policy for full details on any applicable refund.

COVID-19 Cancellation ADD ON – up to arrival

· If covid-19 border restrictions are in place that restrict travel to Queenstown from the renter’s hometown the renter will receive a full refund from Divine Property Management. This cancellation applies only to funds taken/received by Divine Property Management and does not guarantee Vrbo’s service fee, this would be at their discretion.

· If travel to New Zealand requires a traveller to have a Vaccination Certificate, then it is the renter’s responsibility to ensure all travellers travel with a full vaccination certificate. A refund will not apply to cancellations due to non-vaccination.

Acknowledgement
The renter acknowledges that they will read the Holiday Home Compendium in full as provided by Divine Property Management (at confirmation, prior to arrival, on vacating and located inside the property for full obligations at each private holiday home).

The renter acknowledges that he/she/they, is/are responsible to the owner for all breakage, destruction, costs, fines incurred or damaged caused to the Holiday Home, including any contents, by the renter during the Term. The renter must immediately reimburse Divine Property Management for all such breakages, destruction, destruction, costs, fines, or damage.

The renter must report any damage, breakage, accident, or injuries to Divine Property Management to Divine Property Management immediately. In no circumstances is the renter to arrange or attempt any repairs without Divine Property Management’s approval.

The renter agrees to immediately inform the owner if they come across any hazard at the Holiday Home that could be deemed to be a risk to life, injury, or the property.

The renter is liable for any excessive cleaning required over and above the allocated hours (found in the property manual for your property) received on confirmation and is in your holiday home on arrival.

If the Term is more than 14 days, Divine Property Management may request to increase the standard bond/holding deposit from the renter, to be held by Divine Property Management Trust until the end of the Term. The bond is held by Divine Property Management shall not limit any liability of the renter.

Occupation of the Holiday Home
The renter may not allow more people that is permitted in the terms of the confirmation or as set out on the website to occupy the Holiday Home.

The renter may noy sublease the Holiday Home to another renter.

The renter must be present for the full term of the rental.

There is a no smoking policy in the Holiday Home.

No pets are permitted onsite.

The renter agrees to comply with local bylaws including noise control.

The outdoor areas (including spa pool areas if appliable) are restricted to sue between 0700hrs and 2200hrs

The renter agrees the Holiday Home will no be used for business purposes.

The renter agrees that large gatherings, functions such as weddings and parties are prohibited at the Holiday Home.

Divine Property Management may terminate the Agreement if:

· The permitted number of renters is exceeded; and

· Divine Property Management has notified the rented of their breach of the Agreement and the rented has failed to rectify the breach within 2 hours of receiving notification from Divine Property Management.

· If any of the above terms and conditions are not met.

Additional Facilities available in the Holiday Home (if the property you have booked is listed as having them)

Communal or Private Spa Pool:

· The rented uses the spa pool at their sole risk.

· Every effort has been made to ensure the safety of small children who may be staying at the holiday home or who may be visiting. The spa pool lid is always closed and locked when not in use.

· The renter agrees to chemical does the pool as per the instructions at the Holiday Home and agrees to contact Divine Property management if they have any concerns about the chemical dosing. The renter uses these chemicals at its sole risk.

Communal or Private Gym:

· The renter uses the gym and equipment at their sole risk

· No children under the age of 12 years old should be allowed on the equipment, machines or to use the free weights

BBQ’s

· The renter must turn off the gas bottle when not in use

· The renter must make sure the BBQ is left in a clean state or extra cleaning will be passed on.

Rubbish and Recycling

· The renter must adhere to all instructions provided at the Holiday Home and the Holiday Home Compendium on the correct disposal of rubbish. Failure to adhere to this will result any charges for removing cross-contaminated rubbish being passed on at a minimum charge of $150 plus GST per cross-contaminated bin.

Any other facilities provided as part of the Holiday Home and any instructions on their use during their stay as found in the Holiday Home Compendium provided.

Renters Chattels and Personal Belongings and Lost Property
The owner accepts no responsibility for any loss, or damage, to any of the renters’ chattels or personal belongings at the Holiday Home during the Term.

Divine Property Management will do their best to locate lost property at request of the renter. The renter agrees to compensate Divine Property Management for any costs and labour in retrieving and posting back lost property.

Complaints
If the renter is not entirely satisfied with the Holiday Home, they must immediately contact Divine Property Management. In the unlikely event that a complain of the renter is not addressed by Divine Property Management during the Term, the renter may make their complaint in writing to Divine Property Management, within 7 days after the end of the Term.

Arbitration
Should any dispute arise between Divine Property Management and the renter which cannot be mutually resolved, the matter shall be refereed to an arbitrator if one can be agreed upon, or failing agreement, to the President of Arbitrators and Mediators Institute of New Zealand to appoint an arbitrator. Any such arbitration is to be carried out in accordance with the provisions of the Arbitration Act 1996 and all decisions will be deemed final.

Health and Safety
The renter agrees to immediately inform the owner if they come across any hazard at the Holiday Home that could be deemed to be a risk to life, injury, or the property.

Insurance
The renter undertakes that it will not do, or omit to do, any action that would invalidate or adversely affect any insurance policy held by the owner of the property, including securing and alarming the house when absent, in respect of the Holiday Home and/or its contents.

Privacy Act 1993
All information obtained by Divine Property Management in respect of the renter and in particular the renter/s financial circumstances, is for Divine Property Management requirements to determine the credit worthiness of the renter. The renter authorises the owner to exchange this information with a credit agency. The renter understands that if the renter defaults on any payment under this Agreement, that a default may be listed with a credit agency. Any information provided to a credit agency is available by other uses of that agency’s services.

Residential Tenancies Act 1986
Divine Property Management and the renter agree this Agreement is not subject to the RTA 1986 as the term shall not exceed 90 days.

Governing Law
These terms and conditions are governed by the laws of New Zealand. The renter submits to the non-exclusive jurisdiction of the Courts of New Zealand.

Force Majeure and Non-Availability
Divine Property Management is not responsible for the non-availability or the early termination of the Agreement for any matter or reason which is beyond its control.

As property managers we accept bookings on behalf of the owners, therefore we cannot be held responsible should the property become unavailable due to:

· The owner’s decision to withdraw the property either temporarily or permanently (i.e., for the sale of the property, alterations/repairs, or personal use)

· Circumstances beyond our control such as acts of God, fire, flooding, and unexpected repairs and maintenance issues. In the event of any of these situations we reserve the right to cancel the booking, however, every effort will be made to find alternative comparable accommodation for the intended dates of stay. No further compensation will be offered.

Amendments to the terms of the Agreement
These may be amended at any time by the owner. Any amendments shall be accepted by the rented upon the execution of an acknowledgement setting out the amendments.

Additional Terms and Conditions of Hire